Expense Splitting
- How can I assign a deposit to more than one person?
- What does it mean to be behind / on top / square in a ktti?
- What happens if I edit a split incorrectly?
- Why can't I edit a split / assign deposits within the ktti?
- Why can't I edit the split of a pending transaction?
- A deposit has been assigned to me, but it wasn't me who deposited that money
KttiPay Privacy & Security
- What is KttiPay?
- Is KttiPay secure?
- Are my group kttis secure?
- My phone has been lost / stolen - what do I do?
- I've been scammed - what do I do?
- My KttiPay physical debit card has been lost or stolen. What should I do?
Managing Your KttiPay Account
- How do I change my residential address?
- How do I change my mobile number?
- I have more than one KttiPay user account - how can I switch between the two?
- Is my account still active if I delete the app?
- How do I close my account?
- Can I login from my computer or web browser?
KttiPay Payments & Transfers
- I accidentally sent money from my ktti to the wrong bank account - what do I do?
- I don't recognise transactions in my ktti - what do I do?
- Can I pay people from a ktti?
- What are the current transaction limits?
- Is there a maximum balance that I can have in a ktti at any one time?
- Can I use KttiPay at overseas merchants?
Depositing Money Into Kttis
- Someone has accidentally deposited money into my ktti. How can I return the funds?
- I accidentally sent money to the wrong ktti. What can I do?
- I've deposited money into my ktti using a transfer from my Australian bank account. Why can I not see the funds immediately?
- How do I deposit money into a ktti?
- Can I deposit money into a ktti from an overseas (non-AU) bank account?
- What happens when I deposit money into a group ktti?
KttiPay Visa Debit Card Management
- How do I get a KttiPay debit card?
- Where is the KttiPay Visa debit card accepted?
- Can a KttiPay debit card be used to withdraw cash?
- How can I change my KttiPay Visa debit card PIN number?
- How do I get the KttiPay digital debit card into my Apple Wallet / Google Wallet on my phone?
- Do I automatically receive a physical KttiPay debit card for each ktti that I create, or do I need to order one?
Ktti Creation & Management
KttiPay Registration
- Why do you need to see my ID when I set up an account?
- What if I can't pass the verification process with my documents?
- I didn't get my email verification - what now?
- What address should I use for registration?
- I only have one name - how do I register?
- What passport can I use?