How can I make a complaint?

We believe that most issues can be solved by emailing our Support Team at [e-mail], as we will always do our very best to assist in resolving issues as quickly as possible. However, if you feel that we have not resolved your issue, you can contact the Australian Financial Complaints Authority (AFCA). Their contact details are: Australian Financial Complaints Authority, GPO Box 3 Melbourne VIC 3001, Phone: [phone], or visit www.afca.org.au.